• Skip to main content
  • ALL ABOUT DOGS 
    • Best Dog Food
    • Dog Allergy Test Trending 🚀
    • Vitamin E for Dogs
    • Dog DNA Test
    • Probiotics For Dogs
    Authority Dog Food Review
    Authority Dog Food Review

    Authority Dog Food Reviewed: Pros, Cons, and Ingredient Analysis

    Stella and Chewy Review
    Stella and Chewy Review

    Stella & Chewy Dog Food is a raw diet-based pet food brand made with organic, and sustainably-source

    Honest Paws
    Honest Paws

    Honest Paws Brand Review

    Happy Paws Review
    Happy Paws Review

    Happy Paws is a California-based pet wellness brand dedicated to providing high-quality supplements

    PetSafe Wireless Fence Review
    PetSafe Wireless Fence Review

    PetSafe Stay & Play Wireless Fence Review

  • ALL ABOUT CATS 
    • Cats
    • Smalls Cat Food Review
    Basepaws Cat DNA Test
    Basepaws Cat DNA Test

    The Best DNA Test

    Best Cat Toothpaste
    Best Cat Toothpaste

    The Best Cat Toothpaste: Our Top 6 Picks Reviewed

  • TOP BRANDS 
    Happy Paws
    Happy Paws Newly Added
    Authority Dog Food Review
    Authority Dog Food Review
     
    Smalls
    Smalls
    Open Farm
    Open Farm
    Ollie Dog Food Reviewed
    Ollie Dog Food Reviewed

    Ollie Dog Food Reviewed: Pros, Cons, and Ingredient Analysis

    Pet Honesty Review
    Pet Honesty Review

    et Honesty is an all-natural pet food brand that produces supplements formulated to care for some co

  • Deals
  • Shop
  • My Account
  •   
  • Cart
  • Cart
  
  • ALL ABOUT DOGS
    • Best Dog Food
    • Dog Allergy TestTrending 🚀
    • Vitamin E for Dogs
    • Dog DNA Test
    • Probiotics For Dogs
    Authority Dog Food Review
    Authority Dog Food Review

    Authority Dog Food Reviewed: Pros, Cons, and Ingredient Analysis

    Stella and Chewy Review
    Stella and Chewy Review

    Stella & Chewy Dog Food is a raw diet-based pet food brand made with organic, and sustainably-source

    Honest Paws
    Honest Paws

    Honest Paws Brand Review

    Happy Paws Review
    Happy Paws Review

    Happy Paws is a California-based pet wellness brand dedicated to providing high-quality supplements

    PetSafe Wireless Fence Review
    PetSafe Wireless Fence Review

    PetSafe Stay & Play Wireless Fence Review

  • ALL ABOUT CATS
    • Cats
    • Smalls Cat Food Review
    Basepaws Cat DNA Test
    Basepaws Cat DNA Test

    The Best DNA Test

    Best Cat Toothpaste
    Best Cat Toothpaste

    The Best Cat Toothpaste: Our Top 6 Picks Reviewed

  • TOP BRANDS
    Happy Paws
    Happy Paws Newly Added
    Authority Dog Food Review
    Authority Dog Food Review
    Smalls
    Smalls
    Open Farm
    Open Farm
    Ollie Dog Food Reviewed
    Ollie Dog Food Reviewed

    Ollie Dog Food Reviewed: Pros, Cons, and Ingredient Analysis

    Pet Honesty Review
    Pet Honesty Review

    et Honesty is an all-natural pet food brand that produces supplements formulated to care for some co

  • Deals
  • Shop
  • My Account
Return Policy
Return Policy

Return Policy

If you purchase a test or test box and change your mind after purchase, we will offer you a full refund provided that you notify us within 7 days from the date your order was placed. All returned items must be unopened and unused. We cannot offer a return or refund once the product has been opened, unless it is damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective item, or if you receive the wrong item, you must contact Customer Service within 7 days of receipt and return the incorrect, defective, or damaged item. Please use the original packaging and include all contents when returning the item. Once the item is received and inspected, we will issue a refund or send a replacement, depending on your preference. If the issue was due to an incorrect, defective, or damaged product, Total Vet will cover all shipping costs, which will be refunded to the original method of payment.

Return Process

To begin the return process, please email Customer Service at hello@total.vet with the following details:

  • Name on the order
  • Email address used to place the order
  • Date of purchase
  • Transaction ID or Order Number
  • Reason for the return
  • Whether you would like a refund or replacement

Refunds

If your returned item meets the criteria outlined in this policy and you are requesting a refund (rather than a replacement), we will process a refund to the original payment method within 10 business days of receiving the returned product. Refunds will only be issued to the billing name and address on the original order.


Please note: Returns for refunds are subject to a $12.00 restocking fee per test, unless the reason for the return is due to a damaged, defective, or incorrect product.
Once your sample has been submitted and received for testing, you are no longer eligible for a refund.


If you have any questions or concerns, please contact Customer Service at hello@total.vet or by calling 1-844-531-0203.

Total Vet Logo

Our mission is to provide pet parents just like you with the most up-to-date expert information and resources you need to make better, more informed decisions that support the health and happiness of your companion animals.

Contact Us

  • 2600 S Shore Blvd Ste 300 League City, TX 77573-2944
  • 1-844-531-0203
  • hello@total.vet

Total Vet

  • About us
  • Contact Us
  • Privacy Policy
  • Shipping Policy
  • Editorial Guidelines
  • Terms of Use
  • Advertise With Us
  • Return Policy

Social Media Links

Other Links

  • Brand Reviews
  • Veterinarians Near Me
  • Emotional Support Animals
  • Pet Allergy Test Kit
  • My Account
Total Vet does not intend to provide veterinary advice. While we provide information resources and canine education, the content here is not a substitute for veterinary guidance.
©2025 Total Vet. All rights reserved